Librarian Support in Dallas ISD

It's easy to rattle off all of the negative things that have impacted our schools as a result of COVID-19. In some communities we’ve lost beloved educators, and in others we’ve lost time in the classroom and precious memories, such as graduations or attending prom.

In all of this, it’s easy to focus on all that COVID-19 has taken from us, but in every struggle, if you look hard enough, there are blessings. I would like us to focus just for a minute on the unintended consequences of COVID-19 that gave us permission to think differently, and how we are better because of it. 

When I first began teaching, I was given a good piece of advice: Get to know the school secretary and custodial staff well because they run the place. While that advice is true, I've since learned to also include the school librarian, as they are truly the heartbeat of a school. In 2017, leadership across the Dallas Independent School District (ISD) began to consider how to reimagine the role of the librarian, knowing how important they are in a school community. To do this, they posed this question: 

What if we coached and supported librarians in creating and implementing innovative programs that align to, extend, and enhance what was happening in the classroom? 

A Change in Culture

The Dallas ISD Library and Media Services Department (LMS Dept.) set out to shift the coaching culture among the librarians in 2018. Librarians were coached on the American Association of School Librarians (AASL) national standards that seek to transform traditional teaching and learning to empower leaders, teachers, and librarians to customize the school library to the local context.

In addition, lead librarians were coached on the e2L coach standards in an effort to engage in peer-to-peer coaching, building their capacity to grow in not only their knowledge of AASL national standards, but also their ability to facilitate growth in each other through the use of the e2L coaching process.

As you can imagine with any new initiative or focus, there were questions about the true intent of the project. Initially, some librarians wondered what they did wrong to make them “need” coaching, and some were reluctant to participate for a variety of reasons. To help them get started, librarians were asked to examine their current practice, reflect on the AASL and coach standards, and set goals and collaborate with their coach on ways to achieve those goals.

Over the past three years, their worries have diminished as they’ve experienced support and encouragement from individualized coaching and a genuine focus on growth. 


When COVID-19 entered the scene in March of 2020, it threw a curveball education has never seen, causing mass school shutdowns and resulting in empty schools – specifically, desolate libraries.

Dallas ISD librarians could have given in to the overwhelming new challenges facing their role. Instead, they rose to the occasion, coming together to collaborate on how they could adjust what they were doing to continue to impact the lives of students and teachers, despite the shutdowns. They shifted their focus from the physical library space and considered what was the best way to use their expertise with technology in a virtual setting.  

“When I learn more about technology, I feel more confident. Technology has been a weak area for me for years. The good news for me in this pandemic environment is I have been exposed to so much more tech and have learned more in the last year than the previous 20!”

Dallas ISD Librarian Survey Response

Everyone Deserves a Coach

Faced with many uncertainties as we began to plan for the 20-21 school year, the Dallas ISD LMS Department knew one thing for certain: Everyone deserves a coach. Through the five cornerstones of support, coaching conversations laser-focused on librarian growth, and coaching skills, Dallas ISD librarians would not only have the opportunity to collaboratively address challenges they were facing, but the challenges campus teachers, students, and families were facing as well.  

5 Cornerstones of Librarian Support

1: Online Module Design  

Modules were designed to assist secondary teachers to learn about various digital resources available in Dallas ISD and how they could implement these resources to support remote and in-person learning. Module topics were determined with input from secondary librarians designed in order of what topics could have the largest impact for teachers and students.

2: Librarian Coaching

Coaching support was needed arguably now more than ever and involved three levels: 

  • Lead Librarians who were released due to skills attainment were provided an opportunity to get feedback on following e2L's evidence-based coaching process once per semester.  
  • Additional librarians were coached directly on the AASL standards, with a focus on partnering with teachers and school administrators in order to reach as many virtual and in-person students as possible.
  • Returning Lead Librarians were coached on AASL standards and on e2L's evidence-based coaching process. This approach not only helped librarians impact student learning across their respective schools, but empowered them to coach peer librarians to do the same.

3: Workshops

 Just-in-time workshops are offered during e2L coaching weeks, and the topics are selected based on input from librarians and their need for support at that time. Workshop topics have included, “Flipping Instruction with EdPuzzle,” “Don’t Just Curate, Communicate with Wakelet,” and “Using Google Slides to Engage Learners.” Workshop topics for coaches have included, “Navigating ePLC,” Navigating eGrowe Coach,” and “Writing Bright Spots and Endorsements That Make Coachees Shine.”

4: Librarian Touch Points

Librarians experienced intentional goal setting support sessions on AASL standards through two touch points provided by the LMS Department. 

5: Virtual Visits 

The LMS Department conducted virtual visits to collaborate with librarians and continue the practice of learning. These virtual visits were focused on growth and gave the LMS Deptartment an opportunity to celebrate everything librarians were doing to serve their schools, students, and teachers, while focusing on ways to continue to support and partner with school librarians. 

“Coaching has helped me to be more confident i knowing that I am having meaningful interactions with my students and staff.”

Dallas ISD Librarian Survey Response

Survey Says…

As we finish out the year, it is imperative that we reflect on the levels of librarian support to determine what adjustments need to be made. To do so, an anonymous survey was distributed in January of 2021. Librarians were able to share their input on support and coaching and suggest improvements for the future.

Here are a few of their responses: 

  • “The conversation I had with my coach gave me clarity that I am doing what is best for my students. As I spoke, I realized how much I am contributing, too. While it may not be library related at all times, I know I am supporting my school where it is needed.”
  • “Coaching has helped me understand more thoroughly the 'why' behind what I am doing most of the time.”
  • “I offered to be a digital help to teachers at school this year because I have a healthier set of skills than some teachers. I adopted some coaching questioning techniques and started the Google coaching course so I was able to partner with two teachers and coach them in this way. It was incredibly effective.”
  • “I appreciate the outside perspective and motivation from my LMS professional. It pushed me to be more intentional with my goals.”

What once was a hesitation to be coached has shifted into the feeling that it is an honor to be coached. Dallas ISD librarians feel supported, confident, and collaborative, and they have shown that they are agile in whatever challenges they face. 

“When my partner and I talk through challenges and ideas, we collaboratively come up with great solutions and MORE ideas. This makes me a better information specialist, partner, and knowledge navigator.”

Dallas ISD Librarian Survey Response

A Lasting Impact

While we continue to hope that our lives will once again be normal and we can go to school and have crowds of kids learning in the school library, we know that even with barriers, Dallas ISD librarians are still connecting, supporting, learning, and impacting schools, students, and teachers. Systems of support that were established out of necessity in response to COVID-19 have shown to be invaluable and will be continued for years to come.

Are you ready to take librarian support to the next level in your school or district? Explore engage2learn partnership options!

RELATED: engage2learn Unveils the Future of Professional Development with New Talent Development & Coaching Platform, GroweLab